Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the website, products, and services offered under the brand Solvy, owned and operated by Horizon Care (“Company,” “we,” “our,” or “us”).

By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

1. Acceptance of Terms

By using the Solvy website or purchasing any Solvy product, you confirm that:

• You are at least 18 years of age.
• You have the legal capacity to enter into a binding agreement.
• You agree to comply with these Terms and applicable laws.

2. About Us

Brand Name: Solvy

Owned & Operated By: Horizon Care

Business Nature: Manufacturing, marketing, and distribution of cleaning and hygiene products.

For official communication, please refer to the Contact section below.

3. Products and Services

Solvy provides cleaning and hygiene products including but not limited to:

• Dishwash liquids
• Floor cleaners
• Surface cleaners
• Disinfectants
• Institutional and commercial cleaning products

All products are subject to availability. We reserve the right to modify, discontinue, or update products without prior notice.

4. Pricing and Payment

• All prices displayed are in Indian Rupees (INR), unless otherwise specified.
• Applicable taxes (including GST) will be charged as per Indian law.
• We reserve the right to change pricing without prior notice.
• Orders will be processed only after successful payment confirmation.
• Payment processing may be handled through secure third-party payment gateways.
• We are not responsible for payment gateway errors beyond our control.

5. Order Acceptance and Cancellation

An order confirmation does not guarantee acceptance of the order.

We reserve the right to cancel or refuse any order due to:

• Product unavailability
• Pricing errors
• Suspected fraudulent transactions
• Regulatory compliance issues

In case of cancellation after payment, a refund will be processed as per our Refund Policy.

6. Shipping and Delivery

• Delivery timelines are estimates and not guaranteed.
• Delays may occur due to logistics, force majeure, or unforeseen circumstances.
• Risk of loss passes to the customer upon delivery to the shipping address provided.
• Customers are responsible for providing accurate shipping details.

7. Returns and Refunds

Returns and refunds are subject to our separate Refund & Return Policy.

We reserve the right to refuse returns if:

• The product has been used improperly.
• The product is damaged due to customer negligence.
• The return request exceeds the allowed timeframe.

8. Intellectual Property

All content on the Solvy website, including:

• Logos
• Brand name “Solvy”
• Product descriptions
• Images
• Graphics
• Text
• Packaging designs

are the intellectual property of Horizon Care and are protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. User Obligations

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to systems
• Misuse product information
• Upload malicious software or harmful content

Violation of these Terms may result in termination of access and legal action.

10. Product Use Disclaimer

Solvy products must be used strictly according to: label instructions, safety guidelines, and intended usage.

We are not liable for damages resulting from:

• Misuse
• Improper storage
• Failure to follow safety instructions
• Mixing with incompatible chemicals

Users are advised to keep cleaning products out of reach of children.

11. Limitation of Liability

To the maximum extent permitted by law:

• Horizon Care shall not be liable for indirect, incidental, special, or consequential damages.
• Our total liability shall not exceed the purchase value of the product giving rise to the claim.
• We do not guarantee uninterrupted or error-free website operation.

12. Warranties Disclaimer

All products and services are provided on an “as is” and “as available” basis.

We disclaim all implied warranties including: merchantability, fitness for a particular purpose, and non-infringement—except as expressly required by applicable consumer protection laws.

13. Indemnification

You agree to indemnify and hold Horizon Care harmless from any claims, damages, liabilities, or expenses arising from: violation of these Terms, misuse of products, or violation of applicable laws.

14. Force Majeure

We shall not be held liable for delays or failure in performance caused by events beyond reasonable control, including but not limited to: natural disasters, government restrictions, supply chain disruptions, strikes, war or pandemics.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts where Horizon Care is registered/operating, India.

16. Privacy

Your use of our website and services is also governed by our Privacy Policy.

17. Changes to Terms

Horizon Care reserves the right to update or modify these Terms at any time without prior notice. Continued use of the website after updates constitutes acceptance of revised Terms.

18. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Contact Us

For questions, complaints, or legal inquiries, please contact:

Horizon Care
(Owner of Solvy Brand)

Email: Contact.solvy@gmail.com