Refund & Return Policy

We want you to be happy with every SOLVY product. This policy explains when you can return a product or get a refund for an order placed on our website.

1. Damaged, leaking or wrong product

If your order arrives damaged, leaking, or is not the product you ordered, tell us within 7 days of delivery. Send your order number and clear photos or a short video of the product and the outer packing on WhatsApp (+91 91119 12346) or by email (Contact.solvy@gmail.com). We will either send a replacement or refund you, as you prefer.

2. Products we cannot take back

Because these are cleaning chemicals, we cannot accept returns of products that have been opened or used, or that were damaged after delivery by misuse or wrong storage. Returns for a change of mind are not accepted.

3. Cancelling an order

You can cancel an order before it is dispatched by contacting us on WhatsApp or email. Once an order has been dispatched it cannot be cancelled, but you can still raise a claim under section 1 if there is a problem.

4. How refunds are paid

Approved refunds are paid to the original payment method (card, UPI or net banking) within 5 to 7 working days after we approve the claim. The time your bank takes to show the amount is outside our control.

5. Failed or double payments

If money was deducted but your order was not confirmed, or you were charged twice, the amount is returned automatically to your account by the payment provider, usually within 5 to 7 working days. If it does not arrive, contact us with the payment reference.

6. Contact

Questions about a return or refund: Contact.solvy@gmail.com or +91 91119 12346. SOLVY, Horizon Care, Sukhliya, Indore – 452010, Madhya Pradesh, India.